We process and ship orders within 1-2 business days.
For order status inquiries, please email hello@rosiereverie.com
Shipping
When will my order ship?
Do you ship internationally?
We only ship in the United States but plan on shipping internationally in the very near future!
How much does shipping cost?
We offer free shipping on all orders!
Orders
Can I alter or cancel my order?
Yes. You can contact us within one hour of placing your order and we will be able to alter or cancel your order.
Contact: hello@rosiereverie.com
My order says delivered, but I never received it!
First, verify that the shipping address you provided matches your current location. Second, check with your neighbors to see if they received the package by mistake. Packages are sometimes marked as delivered before they actually arrive, so please allow 1-2 additional days for delivery.
We are not responsible for lost or stolen packages once they leave our fulfillment center. If you still do not receive your package, please email us at hello@rosiereverie.com, and we will do our best to help track it down.
Returns
Do you accept returns/exchanges?
If you're not satisfied with your item, you may return it within 14 days from the date your shipment arrives. Due to our fast stock turnover, we do not offer exchanges. All panty items are FINAL SALE and cannot be returned.
Click here for our full return policy.
How can I start a return?
Click here on how to make a return and for our full return policy.
Product
What size should I order? Where is your size chart?
Click here for our full size chart.
If you are still unsure, feel free to ask us any questions, we're here to help you find the perfect fit.
How should I care for my Rosie Reverie pieces?
We highly recommend washing on cold and hanging to dry or using a low-heat dryer—not only to benefit the environment but also to keep your pieces lasting a lifetime. Plus, a clothesline is so aesthetic.
For the best way to care for your pieces, refer to the care label on the item.
Where are your items made? How sustainable is Rosie Reverie?
Due to the unique designs and fabrics we offer, we've chosen to produce everything overseas in Guangdong, China. Unlike many factories, we spent over six months finding the perfect partner that meets meticulous standards, ensuring fair wages, reasonable work hours, efficient operations, and a positive work environment. We have never and will never use sweatshops.
While apparel as a whole isn't entirely sustainable, we strive to select recycled fabrics whenever possible. We also choose higher-quality materials to ensure durability and reduce consumption. Our packaging is made from FSC-certified kraft materials and printed with soy-based ink colors, and we encourage you to recycle them as well. We're continually working on new initiatives to become more sustainable each day. If you have any tips, questions, or would like to know more, please feel free to reach out to us.
Inquires / Other
How can I contact you guys?
Any questions about your order, sizing, or any general info: hello@rosiereverie.com
All collaboration inquiries: collabs@rosiereverie.com
How can I apply to become an ambassador?
We would love to get to know you! Click here to see our requirements and form for the ambassador application.
Are you guys hiring? Can I apply to work with Rosie Reverie?
Rosie Reverie is growing and seeking new team members and talent. If you think you'd be a great fit, please email your resume and any relevant information to careers@rosiereverie.com
